Privacy Policy

This Privacy Policy explains what information VeriVial Labs collects through this website and how it is used to provide independent analytical testing services.

Information we collect

• Your name, company name, and contact information, including email address and phone number, provided when ordering.
• Shipping and contact address information supplied during ordering.
• Account and login information, such as your email address and password, if you create a customer account.
• Order and sample information, such as sample names, labeled amounts, lot numbers, manufacturer details, notes, and requested Certificates of Analysis.
• Vial or sample images you choose to upload.
• Your selected payment method and the status of payment confirmation. We do not collect or store bank account or card numbers; payments are sent separately through Zelle or Venmo.
• Communications you send to us or that we send to you about your orders and samples.
• Information needed to operate the Customer Portal and provide your Certificates of Analysis.

How we use information

• To process orders and receive and match submitted samples.
• To communicate order confirmations and testing/status updates.
• To operate customer accounts and the Customer Portal.
• To prepare and provide analytical reports and Certificates of Analysis.
• To maintain laboratory and business records.
• To prevent abuse and fraud, and to operate and protect the security of the service.

Certificates and public verification

Issued Certificates of Analysis can be verified through our public verification page using the verification ID or QR code on the certificate. The certificate identifies the report recipient by company name only and does not display your personal contact details.

Sharing

We do not sell your personal information. We use trusted service providers only as needed to host the website, store records, and send transactional emails on our behalf. We may disclose information if required by law.

Security and retention

We use reasonable safeguards to protect your information, and access to order and sample records is limited to authorized laboratory staff. We retain records for as long as needed to provide our services and maintain accurate laboratory records.

Questions

For privacy questions or requests, contact support@veriviallabs.com.